STEP 1. Create a New Ticket If you have placed an order and can log in, you can always open a ticket yourself by navigating to the Support link in the website’s footer area. If you are correctly logged in, you will see the screen pictured below.
If you are not logged in please see the “How to login to support” FAQ.
STEP 2. CLICK NEXT
Once you click the create ticket button you will see the screen pictured below.
Please click “next” to continue.
STEP 3. CHOOSE A PROBLEM WITH AN ORDER OR GENERAL QUESTION
The next screen will ask you if there is a problem with your order or if you have a more general question. For problems with orders, choose the second option (pictured below). Choosing option 1 will skip the next few steps and land you on step 6…the screen to enter your ticket subject and description.
STEP 4. CHOOSE YOUR PRODUCT OR SKIP TO STEP 5
To proceed with an order problem, please choose the product you wish to discuss and click “next”. If you chose a general question, skip to step 6.
STEP 5. CHOOSE YOUR PRODUCT OR SKIP TO STEP 6
Please tick the box that shows your order and click “next”.
STEP 6. Write a good tile and description of your issue
Here is where you can write a good title and describe your issue in detail. You can attach screenshots if needed. (pictured below). Please add your information and click to create the ticket!
STEP 7. Ensure the correct ticket is highlighted
You will see a screen that looks like a chat window with your ticket highlighted on the left side. If you have other tickets open, click the ticket you would like to see the chat for (pictured below)
Responses will be sent to your email address and appear as a chat in this window. Clicking on an email response link will lead you back to this window. Support agent responses will show ABOVE your original responses and will appear on the right side of the screen with the support agents name. (pictured below)